Stop, Challenge, Protect: the Authorised Push Payment scams debate kindly hosted by UK Finance
Authorised Push Payment (APP) scams – where victims are duped into transferring money into the fraudster’s account – cost the UK nearly £355m last year. This is a growing issue, especially as customers are not protected legally in the same way as they are with unauthorised fraud (where someone steals money without your knowledge or permission). At the end of May, a new voluntary code went live which sets out increased consumer protection standards to help reduce the occurrence of APP scams. Any customer whose bank is signed up to the Code will be fully reimbursed if they fall victim to an APP scam, provided they did everything expected of them under the Code. So far so good – but some questions are still to be answered:
- What more can be done to tackle this type of scam?
- Should companies whose data breaches or other practices help drive this type of crime be called to account?
- Is law enforcement response effective?
Hear our expert panel discuss these and other issues. It promises to be a lively debate!
Timings:
17:30hrs to 18:30hrs - Registration and Networking
18:30hrs to 19:30hrs - Panel Debate and Q&A
1930hrs to 21:00hrs - Networking Reception
Expert Panel:
Commander Karen Baxter, City of London Police - Commander Karen Baxter joined the City of London Police Economic Crime Directorate in July 2018 transferring from The Police Service of Northern Ireland. As the Head of Economic Crime she oversees investigations including Complex Fraud, Money Laundering, Overseas Anti-Corruption, Intellectual Property and the Economic Crime Academy. Commander Baxter is the National Co-Ordinator for Fraud and Economic Crime, working with forces across the UK to improve the policing response to Fraud. Prior to joining CoLP, Commander Baxter started her career in the Royal Ulster Constabulary, she has been responsible for the investigation of Serious and Organised crime, Homicide, Public Protection and Terrorism investigations. Commander Baxter has a degree in Social Policy and holds a (Mst) with the University of Cambridge.
Paul Davis, Lloyds Banking Group - Paul is the Fraud and Financial Crime Director for Lloyds Banking Group’s (LBG) retail banking business. His responsibilities cover fraud, money laundering, anti-bribery and sanctions compliance across Lloyds, Halifax, Bank of Scotland, MBNA, Black Horse, Lex, Birmingham Midshires and Intelligent Finance brands. He has recently led the introduction of the new voluntary code for Push Payment Scams within LBG. He has worked at LBG for 12 years with previous roles in Internal Audit and Wealth Management.
Alastair Reed, Senior Policy Adviser - Money - Which? - Alastair specialises in financial services, working across savings, credit, insurance and payments. Before joining Which? Alastair held policy roles with a professional body, a think tank and in the UK parliament. He has a master's degree in public policy and an ICAEW Certificate in Finance, Accounting and Business.
Sarah Sinden, Manager Economic Crime - Customer Education Strategy - Sarah Sinden is an experienced Economic Crime professional, having worked in various roles to combat fraud for nearly 20 years. Sarah currently leads the industry fraud prevention education and awareness activities at UK Finance. She was instrumental in the development and launch of the Take Five to Stop Fraud awareness and behaviour change campaign as well as Don’t be Fooled – the money mules campaign, both of which were – and continue to be - aired on national television, radio, and featured high profile press campaigns. Sarah has an in depth knowledge of payment fraud prevention and risk management and is responsible for planning and management of the Economic Crime education and awareness strategy. She facilitates relationships with key stakeholders such as UK Finance’s Members, card schemes, law enforcement agencies, government, trade associations and retailers. Sarah began her career in the legal sector moving on from there to credit control and underwriting before her current role. Sarah is also a member of the Fraud Women’s Network Steering Committee.
Toni Sless, Fraud Risk Management Consultant and Chair & Founder of the Fraud Women's Network - Toni is a Fraud Risk Management Consultant who provides strategic and advisory services to FTSE 100 organisations relating to all aspects of fraud prevention and fraud risk management. Toni is also the founder and Chairwoman of the Fraud Women’s Network, which celebrated its 12th Anniversary in 2019 and was listed as one of the Awesome 100 Networks and shortlisted as Inter-Sector Network of the Year by Inclusive Networks. Toni also sits on the Editorial Board of the Public Sector Counter Fraud Journal providing guidance and oversight to the Cabinet Office’s Centre of Expertise for Counter Fraud. In her spare time, Toni mentors many women in various disciplines including cyber security and fraud prevention and continues to drive the Fraud Women’s Network to support women working in the arena.
