Consumer promotional fraud presented by two of our esteemed FWN Steering Committee Members, Sarah Burns and Pat Turner who will be talking about how people are scammed and why it is not just about the elderly; consumer to business and how consumers try to defraud brands to win prizes, and; prize claims and ownership of prizes once they have left the owner.
Timings: 17:30 to 18:30 - Registration and Networking Reception18:30 to 19:30 - Speakers and Q&A 19:30 to 20:30 - Networking Reception
Speakers:
Sarah Burns: Sarah heads up Prizeology, a prize promotions company which runs prize draws and competitions and works with social media influencers on behalf of agencies, businesses and brands. She has two decades of experience in prize promotions and is committed to raising consumer awareness of all forms of fraud, but particularly prize draw scams, as well as improving standards of best practice and compliance within her industry. She is active on social media and blogs regularly about prize draw scams, as well as co-ordinating national anti-scam campaigns. She has been a board director for the Institute of Promotional Marketing and is a National Trading Standards Team SCAMbassador. Sarah also sits on the FWN Steering Committee.
Pat Turner: Pat has worked in the Telecoms Industry for over 30 years. Initially with BT and 27 years with Virgin Media and associated companies. Pat started her career with Birmingham Cable Ltd in Customer Services, progressing in her role to Senior Credit Controller and then into the Fraud Manager role since 2004. During this time she has also gained experience in Risk Assessment and Revenue Assurance. She left Virgin Media in 2017 due to redundancy, to return in 2018 working in the Mobile and Business teams in Customer Support & Quality. Pat is also an active member of a number of Fraud Forums including the Fraud Women's Network (FWN), Midland Fraud Forum (MFF) and Telecom UK Fraud Forum (TUFF) having served 2 terms as Chair Person and is a current Director of the Board of TUFF. Pat has a wealth of knowledge and experience dealing with telecom fraud, subscription fraud, payment fraud and ID theft. She received a TUFF award in 2008 for her contribution to the ongoing fight against telecommunications fraud and was recognised by the FWN with the Stella Walsh Award in 2012 for Long Term Commitment for Preventing Fraud. Her team was shortlisted in 2014 for the Credit Today awards for Fraud Prevention Team of the year and shortlisted for Utilities & Telecoms Awards for Telecoms Team of the year in 2012.
